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Inside Sales Supervisor

DUTIES and RESPONSIBILITIES
Supervises, under direction of Branch Sales Manager, the Inside Sales team to ensure customer satisfaction, associate development, and the achievement of sales goals.
Supervises, under close guidance of Branch Sales Manager, the distribution and allocation of any branch inventory to ensure accuracy and efficiency of inventory.
Tracks expenses through basic budgetary analysis to ensure adherence to branch budgetary parameters. Suggests corrective action as necessary.
Supervises the branch accounts receivable functions to ensure accounts are current.
Visits, under close guidance from the Branch Sales Manager, customers to assess needs and establish rapport.
Trains branch associates on MSC's systems and sales techniques to enhance effectiveness of Inside Sales team efforts.
Acts as the point of contact for all communication with the call centers and ensures any branch issues that would affect call center operations are properly resolved.
Conducts, under close guidance of the Branch Sales Manager, regular branch meetings to address any open inside sales issues or opportunities.
Supports outside sales associates by providing information and expertise to contribute to the success of outside sales efforts.
Supports Branch Sales Manager by providing reports, information, and expertise to contribute to the overall success of the branch.
Supervises all administrative reporting for the branch including reports for the CSC and local branch requirements.
Travels to suppliers to increase specific or general product knowledge. Trains other branch associates in knowledge gained to contribute to branch success.
Performs, under direction of the Branch Sales Manager, all duties inherent in the position of MSC Supervisor as defined by the MSC Code of Conduct including hiring, termination, review, and development of associates.
Drives the MSC Culture in the branch and throughout the company to ensure unity of purpose and fulfillment of MSC's mission.
Participates in special projects and performs additional duties as required.

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